Support
Help with Nail Design Studio
Most questions are answered here. For anything else, write to us.
Write to us
[email protected]It helps if you mention your phone model, your Android version and the app version (currently 1.0.0). The app shows its version under More, then About and privacy.
Common questions
Is the app free?
Yes. There are no ads and nothing to buy inside the app.
Do I need an account or an internet connection?
No. There is no sign-up, and the app works entirely offline. It does not even ask for the internet permission.
Which phones does it run on?
Android 7.0 or newer.
Why does the polish look different in real life?
Colours on a screen are an approximation. Real polish can look different depending on the brand, the light and the number of coats. Use the shade name or the hex code as a starting point when you talk to your nail tech.
How do I show a design to my nail tech?
Open the design, tap Share and choose the format. The app creates a picture and hands it to whichever app you pick, for example your messenger or e-mail.
I closed the editor without saving. Is my work gone?
No. The editor keeps a draft automatically. You will find it on the Studio tab, where you can continue or discard it.
How do I move my designs to a new phone?
Go to More, then Backup and restore, and create a backup file. Send it to the new phone, install the app there and choose Restore from the same screen. Uninstalling the app without a backup file removes your designs.
How do I delete my data?
Delete a single design or palette where you see it, or use More, then Backup and restore, then Erase all data. Uninstalling the app also removes everything. Nothing is stored on a server, so there is nothing for us to delete on our side.
How the app handles your data is described in the Privacy Policy.